Posts in the category "Travel Technology"

Travel Technology for Dummies: What is the difference between booking, waitlisting, ticketing, codeshare and interlining?

Travel Technology for Dummies: Booking, Waitlist, Ticket, Codeshare & Interlining

Complicated topics explained in a simple way: What is the difference between booking, waitlisting, ticketing, codeshare and interlining?

Everybody who has ever traveled has come across those terms, but have you ever wondered what they all mean? This article of the series Travel Technology for Dummies will shed some light on what it means if somebody has a booking, is waitlisted or actually has a ticket (or an interline ticket). Continue reading 

What is a Passenger Service System (PSS)?

Travel Technology for Dummies: What Is a Passenger Service System?

Complicated topics explained in a simple way: Last time I explained what a booking reference or PNR is. Today let us talk about the Passenger Service System (PSS).

The PSS usually comprises of the Central Reservation System (CRS), in other words booked inventory, an airline inventory system (free inventory) and a departure control system (DCS). It is basically the technology an airline needs: Continue reading 

Travel Technology for Dummies: What Is Overbooking?

Travel Technology for Dummies: What Is Overbooking?

Complicated topics explained in a simple way: Today let us understand what overbooking means.

Since United’s disastrous ‘removal‘ of a paying passenger with an assigned seat from an airplane in early April 2017, which went viral in social media all over the world, the term ‘overbooking’ is on everybody’s mind. But what are ‘must-ride passengers’ and what does ‘overbooking’ actually mean? Continue reading 

What Is a Booking Reference or PNR?

Travel Technology for Dummies: What Is a Booking Reference or PNR?

Complicated topics explained in a simple way: Today let us look at booking references or PNRs.

What is a booking reference or PNR? A booking reference, also referred to as a PNR or Record Locator, is the airline’s internal identifier for your flight booking within their computer system. It is generated by the airline’s computer system, not by the travel agent or GDS. If your flights involve different airlines, there are often separate PNRs for each carrier for use within their respective systems, but you may be given only the ticketing airline’s PNR. Continue reading 

Chatbots: Despite the Hype, their Time Has Not Yet Come

Chatbots: Despite the Hype, their Time Has Not Yet Come

Everyone is talking about chatbots, but they are still at a very early stage of their evolution. For the vision to become reality, a measure of added value is necessary.

When people mention the word “bot” today, most of them are thinking about social bots. These publish predetermined messages on social networks, create new ones by themselves, respond to keywords or automatically share content on related topics. They were heavily used during the recent US presidential election campaign. As exciting as this topic is, however, today I am focusing on another type of bot: the chatbot. Continue reading 

Travel Technology for Dummies: What is Full Content?

Travel Technology for Dummies: What is Full Content?

Complicated topics explained in a simple way: Today let us understand what full content means.

Google Analytics suggests that the most read article on this blog is “The difference between CRS and GDS”. This tells me that there is a need to educate about travel players and their interactions, travel technology and travel business models. I would therefore like to start a new series under the name: Travel Technology for Dummies. Continue reading 

Chatbots – the Biggest IT Revolution after the iPhone?

Chatbots – the Biggest IT Revolution after the iPhone?

Will chatbots supersede apps and websites? A view into the future.

What is a chatbot? A chatbot is a service powered by rules and sometimes artificial intelligence (AI), which you interact with via a chat interface. An example: If you need new shoes, instead of going to the store and talking to the salesperson about what you want or scrolling through all shoes on a website, you would simply tell the chatbot what you want: your size and your preferred style. Then you would get returned the results as if you were in the store. Chatbots are supposedly huge because for the first time in history, messaging apps have surpassed social networks with over three billion active users per month (almost ½ of the world’s population). Continue reading 

4 Ways of IT Modernization

4 Ways of IT Modernization [Infographic]

What suits best when? Migration, new development, standard software or outsourcing: four ways of IT modernization – graphically visualized for you.

The travel industry has probably been one of the first industries using IT primarily in order to create bookings and deal with the rise of air travel. No surprise that a lot of legacy systems are still around. Core business processes such as GDS or CRS to most extent still run on mainframes as they are reliable and fast though expensive to maintain. Continue reading 


The Apple Watch: Between Revolution and Exaggerated Expectations

Even though the Apple Watch won’t be available until April 24, it is already being celebrated as a huge game changer. But what can wearables provide smartphones can’t? How can a simple watch revolutionize the way people travel?

When Apple announced the release date for the Apple watch, many people around the world were either joyfully gasping for breath or shaking their heads in disbelief. The competition is fierce, yet the consumers don’t seem to be completely ready for the concept of an all-round watch. Continue reading 


The Day Uber Introduced the Panic Button In India and Annoyed Taxi Drivers All Around the World

It almost seems like Uber’s risk management department read my previous article about the missing safety arrangements for travelers using the controversial transportation service.

That’s why I was more than surprised when I checked my Twitter timeline last week and saw the big news: Uber is launching two new security features, the “panic button” and the “safety net”, which allow riders to immediately call for help and inform up to five people in case of an emergency. Continue reading 

Risks and Advantages Of BYOD

The Risks and Advantages Of BYOD For Companies and the Travel Industry – Part 1

During the last few years companies around the world have experienced a controversial kind of blending that could not only affect the security of sensitive data, but also raise licensing issues – If not used correctly.

More and more employees find it easier to use a single cloud for private and business purposes instead of organizing different clouds which can be very time-consuming. The lines between the private and business use of mobile devices have become blurred and are not clearly separated. Continue reading 


SAP Acquires Concur For $8.3 Billion

How come? What were they thinking? Wasn’t SAP already in bed with Amadeus e-Travel? Didn’t SAP have their own expense management tool? Now all being replaced by Concur. What a great tool must Cliqbook be?

Well, wait a second: Have we heard of record breaking innovations by Concur? Oh yes, they offer Triplink an open platform where everybody can hook into – what an innovation. Continue reading 


Reasons for the Growing Importance of the Mobile Internet: Mobile Browser vs. App

The initially quoted report by not just indicated that mobile internet usage was higher than internet access by desktop PCs, but that accessing the internet by use of mobile apps has exceeded both, stationary and mobile browser internet access.

This trend is not really surprising when looking at the amount of apps available on the two major app stores, Apple App Store and Google Play Store.

Continue reading 


Reasons for the Growing Importance of the Mobile Internet: Daily Life and Travel

Welcome to a three part series on the growing importance of the Mobile Internet. The first part will focus on Mobile vs. Desktop Internet.

Looking at a recent report by indicating that mobile Internet access has overtaken desktop Internet access for the U.S. the question arises of how big the impact of mobile Internet really is.Various sources have already reported this happening for countries like China and India. Continue reading 


Customer Needs As A Scale Of Rating For Travel Technology – Not Vice Versa

Around $ 22.6 billion – is the estimated additional revenue in 2010 that airlines are generating by direct sales to passengers or additional trip-related services, the so-called ancillary services. An increase in the years to come is expected.

On the occasion of the PASS Travel Talk, Farelogix CEO, Jim Davidson pointed out the huge revenue that is possible, by unbundling flights into individual services to complement other services and then pricing these “modules”, such as Door-to-door baggage service, lounge access or jump-the-line. The customer receives and pays only what he wants – Click & Buy.

Continue reading