Many times I am asked: “What are the characteristics of a good, flexible, modern Online Booking Tool (OBT) for travel?” Some of the existing ones carry a lot of baggage, which makes them less flexible. They are and in constant competition with rapidly changing consumer applications. But those ‘legacy’ OBTs provide stability, even though they may not look nice. Manufacturers try to facelift or re-develop them, but I ask the question: Does a business travel online booking tool really need to be fancy and compete with all the consumer apps out there? Continue reading
In October 2017, I wrote a blog about the technical and commercial challenges of NDC. The title was “The reality behind NDC: Why NDC won’t break down the GDS oligopoly – yet”; A year later, I guess one can say for sure that the last word “yet” of the title can be erased. The New Distribution Capability – or in short NDC – will come that’s for sure, but primarily through the GDSs! Continue reading
It sounds so easy to use NDC, but the reality is: Not too many bookings are being made. Why?
Airlines including Lufthansa, British Airways, Iberia and American have announced direct connect initiatives via NDC. They either introduced charges to book through a GDS or will be offering additional capabilities if booked directly through their NDC interface. When it comes to costs (or certain fares not being available in preferred channels) it affects everybody. It sounds so easy to use NDC, but the reality is: Not too many bookings are being made – especially for business travel. Why is that? Continue reading
A German magazine reports that politics may pave the way for ground transportation intermediaries such as Uber, Lyft etc. to legally challenge the legacy taxi monopoly in Germany – the largest travel market in Europe.
Laws from the 1960s or even 1930s are not appropriate for innovation as part of the digital age. Some laws protect an industry that failed to innovate over years. Also, chauffeur driven ride sharing is currently not allowed in Germany, even though it would relieve heavily congested road significantly. Continue reading
At the Google I/O developer conference that took place in mid-May, Google CEO Sundar Pichai announced to around 7,000 guests nothing less than a change of course towards artificial intelligence. But the company’s objectives remain virtually unchanged: to collect data and win over new customers.
The topic dominating the conference: intelligence, or more specifically, artificial intelligence (AI). With the help of AI, devices will understand their users in the future even better than before, making their lives much easier. Continue reading
Migration, new product development, standard software, outsourcing – or perhaps a mix? My decision guidance for your IT modernization.
In my last blog post, I illustrated the central challenges to IT modernization and concluded that due to growing lifespans, legacy systems can increasingly become liabilities. Have you also come to the conclusion that your applications and development technology need to be modernized, and have you worked past all concerns that stood in the way of reorganization? Then it is now time to consider the “how”. Continue reading
Never change a running system: Our old IT landscape (still) works – so why should we change it? Some companies are highly skeptical. Let’s take a glance at the main obstacles in IT modernization.
At the beginning of 2015, I discussed modernizing IT landscapes and replacing legacy systems, something that often accompanies the process. Back then, I concluded that IT modernization is nowhere near close to completion, despite new technologies and automatic migration processes. Even with digitization putting more and more pressure on the situation. Continue reading
Many companies’ application landscapes have grown over time and were added to time and again. Complex interfaces, insufficient documentation, and obsolete development environments result in more and more effort. Changing requirements make an IT modernization necessary – does this apply to you, too?
Some time ago, I presented you the four ways of IT modernization in an infographic. Back then, I suggested that deciding which path to take requires careful consideration and can’t happen overnight. Quite often, however, IT administrators already have difficulty in deciding whether to modernize their IT or not.
Let the corporate travel war begin? The market for business-trip booking tools is moving forward – one might even say it’s one “jumbo merger” after another.
What began in 2014 with the takeover of Concur by SAP continued in 2016. KDS will become part of American Express Global Business Travel (GBT) and Amadeus is well on its way to completely take over I-Fao with its online booking engine “Cytric”. At the same time, Sabre is increasingly pushing towards European markets. The winds of change are getting stronger: this is also demonstrated by the fact that GBT and SAP Concur have terminated their reseller partnership. Continue reading
Although the European Commission last week announced that they have agreed in principle with the US on new data transmission rules, according to the German Business Travel Association (VDR) it is believed that the situation is still quite uncertain.
The Safe Harbor vacuum: the legal certainty promised by the EC for end of January is still pending; thereby the future of transatlantic data transfers still remains unclear. Does the politics really leave the IT industry in the lurch?
In the European Community the handling of individual-related data is regulated by the Directive 95/46/EC, which is deemed as one of the safest data protection standards in the world. It prohibits the transfer of individual-related data from the EC to countries without a comparable level of protection. Continue reading
A recent article in ‘The Company Dime’ highlights our company’s built-to-order Online Booking Tool (OBT) which was rolled out globally with a major financial institution in 2014, replacing Concur’s Cliqbook . We want to thank Jay Campbell for the feature which you can read in full length on our website: The Company Dime – PASS’ Online Booking Tool
After my last article I’m starting to debate using cabs, but it was the easiest option on my corporate trip last week. When I sat down something else suddenly hit me: A big yellow fuel surcharge sign on the car’s window.
We are all aware of the fact that Kerosene hasn’t been this inexpensive in years. So why is it that we have to pay surcharges on cab rides and flying hasn’t gotten any cheaper, too? Continue reading
I heard some interesting theories today which made me think. Will Uber eventually deliver Amazon packages? Uber definitely revolutionized ground transportation. Challenges were mastered easily and instead of fighting back, fines were paid leaving the competition win in court but not on the street.
Sounds familiar? Correct – Amazon and Uber share some common tactics. So why not join forces and let private people deliver packages to your home? Maybe deliveries with drones were a bit futuristic, but cut down delivery times to hours with private drivers seems pretty realistic. Do you think UPS is nervous? Continue reading
In the last years, technologies have advanced and outdated business models have been replaced or updated. This so called disruption is shaping the future of travel – not just technologically, but also economically, geographically and socially.
The tourism industry is known for the many economic benefits it can bring to a country.
It does not only create jobs, but also lead to a better cultural understanding and improvement of the infrastructure. Tourism generated sales, employment, taxes and many other factors do have a great economic impact and effect the GDP noticeably. Our colleagues from online-accounting-degrees.net recently created an interesting research graphic which I would like to share with you. Continue reading
On February 26th, 2014, PASS Business Research invited to the 10th Online Travel Awards 2014 in Frankfurt, Germany. Under a lot of media attention, booking.com was awarded No.1 in several categories.
PASS based its findings on a complex study it had conducted in 2014 about the quality of 27 German travel websites. Continue reading
As promised here some more notes from my recent visit of “The Beat Live” in Miami.This year’s keynote speech by Concur’s CEO, Steve Singh was centered on the topics Perfect trip, Open platform and Data.
Steve’s point was, that it’s all about convenience these days. If you search for a trip, the system should not spit out 10,000 results but rather a couple of options according to travel policies and personal preferences.
Do you want to get a better or a fundamental knowledge of the travel industry? Then you should definitely follow my blog. Today I would like to introduce you to the basic structure of the travel industry.
The travel market is based on supply and demand. On the supply side we can find providers for rental cars, hotels, cruises, rail and of course air travel. Continue reading
Even though technologies like telephone conferences won’t replace travel; there are some challenges the travel industry has to face. Natural catastrophes, terrorist attacks and economic fluctuations are just some of them.
So what about the current travel experience? This will be the focus for today. Continue reading