Posts in the category "Travel Technology"

What is the Difference Between Fares, Rates and Tariffs?

Travel Technology for Dummies: What is the Difference Between Fares, Rates and Tariffs?

Travel topics explained in a simple way: Today let us understand the difference between fares, rates and tariffs.

As a definition, a fare is usually referenced to in air travel while rates are used with hotels. According to ATPCO (Airline Tariff Publishing Company), a fare is not only the amount a passenger pays, it also contains the conditions for travel at this amount – that are the rules and/or restrictions that must be satisfied in order to qualify for a specific fare. Continue reading 

Blockchain in Travel for Dummies

Blockchain in Travel for Dummies: All you Need to Know – for Now

Blockchain, cryptocurrencies, the Bitcoin & Ether rollercoaster – is it a digital revolution or a fake hype? What does it mean for travel? Are you missing out?

The frequent reader of this blog knows that I’m not blogging every other week in order to boost the Google ranking of this blog, but I rather try to dive deep into topics that may matter and provide as much information as possible to explain the topic. My goal is to create the articles of this blog as a one-stop shop in order to get a comprehensive overview of the topic. So, this time I want to touch another hype topic: Blockchain (in travel). Continue reading 

Travel Technology for Dummies: What is a 'married segment'?

Travel Technology for Dummies: What is a ‘married segment’?

Complicated topics explained in a simple way: What is a ‘married segment’ and how is it related to the terms ‘stopover’ and ‘connection’?

A question on my blog post “What Is a Passenger Service System?” made me realize there are still a few terms which are not explained in a simple way on the internet. While there are tons of suggestions what agents can do to take advantage of ‘married segments’, I couldn’t find it explained in a simple way. Hence, I just wrote a dummy article about it. Continue reading 

What Are Incentives, Commission & Overrides?

Travel Technology for Dummies: What Are Incentives, Commission & Overrides?

Complicated topics explained in a simple way: Today let us understand what incentives, commission & overrides are.

I spoke a lot about Incentives, commission & overrides in my blog post about the US Airways vs. Sabre trial, where many numbers came to light and provided insight into the money flow here. But this time, I want to focus on what those numbers actually mean. Continue reading 

Travel Technology for Dummies: What is the difference between booking, waitlisting, ticketing, codeshare and interlining?

Travel Technology for Dummies: Booking, Waitlist, Ticket, Codeshare & Interlining

Complicated topics explained in a simple way: What is the difference between booking, waitlisting, ticketing, codeshare and interlining?

Everybody who has ever traveled has come across those terms, but have you ever wondered what they all mean? This article of the series Travel Technology for Dummies will shed some light on what it means if somebody has a booking, is waitlisted or actually has a ticket (or an interline ticket). Continue reading 

What is a Passenger Service System (PSS)?

Travel Technology for Dummies: What Is a Passenger Service System?

Complicated topics explained in a simple way: Last time I explained what a booking reference or PNR is. Today let us talk about the Passenger Service System (PSS).

The PSS usually comprises of the Central Reservation System (CRS), in other words booked inventory, an airline inventory system (free inventory) and a departure control system (DCS). It is basically the technology an airline needs: Continue reading 

Travel Technology for Dummies: What Is Overbooking?

Travel Technology for Dummies: What Is Overbooking?

Complicated topics explained in a simple way: Today let us understand what overbooking means.

Since United’s disastrous ‘removal‘ of a paying passenger with an assigned seat from an airplane in early April 2017, which went viral in social media all over the world, the term ‘overbooking’ is on everybody’s mind. But what are ‘must-ride passengers’ and what does ‘overbooking’ actually mean? Continue reading 

What Is a Booking Reference or PNR?

Travel Technology for Dummies: What Is a Booking Reference or PNR?

Complicated topics explained in a simple way: Today let us look at booking references or PNRs.

What is a booking reference or PNR? A booking reference, also referred to as a PNR or Record Locator, is the airline’s internal identifier for your flight booking within their computer system. It is generated by the airline’s computer system, not by the travel agent or GDS. If your flights involve different airlines, there are often separate PNRs for each carrier for use within their respective systems, but you may be given only the ticketing airline’s PNR. Continue reading 

Chatbots: Despite the Hype, their Time Has Not Yet Come

Chatbots: Despite the Hype, their Time Has Not Yet Come

Everyone is talking about chatbots, but they are still at a very early stage of their evolution. For the vision to become reality, a measure of added value is necessary.

When people mention the word “bot” today, most of them are thinking about social bots. These publish predetermined messages on social networks, create new ones by themselves, respond to keywords or automatically share content on related topics. They were heavily used during the recent US presidential election campaign. As exciting as this topic is, however, today I am focusing on another type of bot: the chatbot. Continue reading 

Travel Technology for Dummies: What is Full Content?

Travel Technology for Dummies: What is Full Content?

Complicated topics explained in a simple way: Today let us understand what full content means.

Google Analytics suggests that the most read article on this blog is “The difference between CRS and GDS”. This tells me that there is a need to educate about travel players and their interactions, travel technology and travel business models. I would therefore like to start a new series under the name: Travel Technology for Dummies. Continue reading 

Chatbots – the Biggest IT Revolution after the iPhone?

Chatbots – the Biggest IT Revolution after the iPhone?

Will chatbots supersede apps and websites? A view into the future.

What is a chatbot? A chatbot is a service powered by rules and sometimes artificial intelligence (AI), which you interact with via a chat interface. An example: If you need new shoes, instead of going to the store and talking to the salesperson about what you want or scrolling through all shoes on a website, you would simply tell the chatbot what you want: your size and your preferred style. Then you would get returned the results as if you were in the store. Chatbots are supposedly huge because for the first time in history, messaging apps have surpassed social networks with over three billion active users per month (almost ½ of the world’s population). Continue reading 

4 Ways of IT Modernization

4 Ways of IT Modernization [Infographic]

What suits best when? Migration, new development, standard software or outsourcing: four ways of IT modernization – graphically visualized for you.

The travel industry has probably been one of the first industries using IT primarily in order to create bookings and deal with the rise of air travel. No surprise that a lot of legacy systems are still around. Core business processes such as GDS or CRS to most extent still run on mainframes as they are reliable and fast though expensive to maintain. Continue reading 

the-apple-watch-between-revolution-and-exaggerated-expectations

The Apple Watch: Between Revolution and Exaggerated Expectations

Even though the Apple Watch won’t be available until April 24, it is already being celebrated as a huge game changer. But what can wearables provide smartphones can’t? How can a simple watch revolutionize the way people travel?

When Apple announced the release date for the Apple watch, many people around the world were either joyfully gasping for breath or shaking their heads in disbelief. The competition is fierce, yet the consumers don’t seem to be completely ready for the concept of an all-round watch. Continue reading 

the-day-uber-introduced-the-panic-button-in-india-and-annoyed-taxi-drivers-all-around-the-world

The Day Uber Introduced the Panic Button In India and Annoyed Taxi Drivers All Around the World

It almost seems like Uber’s risk management department read my previous article about the missing safety arrangements for travelers using the controversial transportation service.

That’s why I was more than surprised when I checked my Twitter timeline last week and saw the big news: Uber is launching two new security features, the “panic button” and the “safety net”, which allow riders to immediately call for help and inform up to five people in case of an emergency. Continue reading 

Risks and Advantages Of BYOD

The Risks and Advantages Of BYOD For Companies and the Travel Industry – Part 1

During the last few years companies around the world have experienced a controversial kind of blending that could not only affect the security of sensitive data, but also raise licensing issues – If not used correctly.

More and more employees find it easier to use a single cloud for private and business purposes instead of organizing different clouds which can be very time-consuming. The lines between the private and business use of mobile devices have become blurred and are not clearly separated. Continue reading 

sap-acquires-concur

SAP Acquires Concur For $8.3 Billion

How come? What were they thinking? Wasn’t SAP already in bed with Amadeus e-Travel? Didn’t SAP have their own expense management tool? Now all being replaced by Concur. What a great tool must Cliqbook be?

Well, wait a second: Have we heard of record breaking innovations by Concur? Oh yes, they offer Triplink an open platform where everybody can hook into – what an innovation. Continue reading