How to Retrieve a PNR (Passenger Name Record)

If you want to retrieve a PNR, Passenger Name Record, what are you going to do? Perhaps you aren’t a Travel Company or don’t really know about all the specific things going on in the Travel Market? Here you get more information about how to retrieve a PNR.

How can you retrieve a PNR? Let’s say you want to retrieve the PNR Data from different GDS Systems. For example when you want to check the quality of your bookings that have been made, perhaps you want to check if the corporate rules of your company have been held in the last bookings. Normally the PNR Data is saved in the Systems of the GDS. So if you need the PNR Data, you need access to the different GDS Systems as for example Sabre, Amadeus, Galileo/Apollo, Travelport, Worldspan, Patheo or Abacus.
But how do you get an easy access to these different systems which all use different languages in their systems? How can you retrieve the PNR Data from this systems? You need a middle layer between the language of the different GDS and your front end system with whom you are trying to retrieve the PNR Data. This system needs to make it easy for you to retrieve PNR Data from different sources.Pass Consulting has the ideal solution for this problem, not only for Travel:The Pass XX/1 Multi-GDS Exchange Server. PASS XX/1 Multi-GDS Exchange Server compiles information and puts it into the easy-to-use XML data exchange format. It is a middle layer between you and the GDS Systems. With this Server you can easily get access to all PNR Data and retrieve the PNR from all different GDS Systems with only one interface. So you need only one Single Point of Sale to retrieve PNR Data from all different GDS Systems!

What exactly is a PNR, Passenger Name Record? Why do you need to retrieve a PNR?

Definition Passenger Name Record (PNR): In the travel industry, a Passenger Name Record (PNR) is a record in the database of a Computer Reservation System (CRS) that contains the itinerary for a passenger. The concept of a PNR was first introduced by airlines that needed to exchange reservation information in case passengers required flights of multiple airlines to reach their destination. For this purpose IATA defined a standard for the layout and content of the PNR.When a passenger books an itinerary, the travel agent or travel website he uses will create a PNR in the Computer Reservation System it uses. This is typically one of the large Global Distribution Systems, such as Sabre, Amadeus, Worldspan, or Galileo, but if the booking is made directly with an airline the PNR can also be in the database of the airline’s CRS. This PNR is called the Master PNR for the passenger and the associated itinerary. The PNR is identified in the particular database by a record locator. (Wikipedia)

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3 thoughts “How to Retrieve a PNR (Passenger Name Record)”

  1. Olivia

    Looking for a PNR from a flight taken back in February 1990 via Mexicana Airlines out of Guadalajara, Mexico to SJC. Which system should I inquire about or where can I go to obtain this type of information. Please advise.
    Thank you,

  2. Patricia Sanchez

    I´d like to know how and when to use back pricing process for refunds and exchanges in Sabre GDS.
    Thank you

    1. Michael Strauss

      Michael Strauss Post author

      Dear Patricia,

      I’m not 100% sure what you mean by „back pricing process“. But I am not an expert in all aspects of pricing. The GDS’s documentation should provide you with such details. After a short search: In case you mean „past date pricing“, the qualifier could be ¥B(date:DDMMMYY) in the pricing command.


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